From inside the app
Open InnerMe → Profile → Account → Delete account. Deletion is immediate and cannot be undone.
By email
If you no longer have the app installed, email support@escienta.com from the address your account uses, asking us to delete it. We will confirm once it is done, within 30 days and usually much sooner.
What is deleted
Your account and sign-in details, every thought and reflection you recorded, all stored reflection audio, and your subscription record. All of it is removed permanently.
What is kept, and for how long
| Data | Retention |
|---|---|
| Support messages you have sent us | Up to 24 months, stripped of anything identifying you |
| Encrypted backups | Overwritten within 30 days of deletion |
| Anonymous usage statistics (only if you consented) | Up to 12 months; they contain nothing that identifies you |
Cancel your subscription separately
Deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel that from your store account settings:
- Android: Google Play → Profile → Payments and subscriptions → Subscriptions
- iOS: Settings → your name → Subscriptions
For more on how we handle your data, see the Privacy Policy.